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Request your Complimentary White Paper - People + Processes + Technology: Creating a Winning Formula for Customer Support. You might have the world's best support professionals or the most sophisticated technologies – but if you don't effectively combine the two, your service and support will be run-of-the-mill or even mediocre. This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.

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Receive Your Complimentary White Paper NOW: Protecting Your Network Against the Growing Danger of Web Attacks. Learn about web-based threats, the impact to your business, and the most effective solution to implement. Web-borne malware is now more common than malware that enters an organization through email. The number of Web sites discovered per day, that carry malware increased 400% in 2008. This drastic increase in infected sites can cause serious issues for your business. Organizations need to proactively protect their networks both by instituting acceptable usage policies for employee web usage as well as implementing a solution to combat these malware intrusions.

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Request Your Free White Paper - Business Value of Virtualization: Realizing the Benefits of Integrated Solutions. IDC analysis of the potential to lower IT costs by moving to a virtualized infrastructure finds that the savings can be significant. Their research finds that the use of more advanced virtualization technology, along with increasingly sophisticated systems management tools that manage both the guest environments and the virtualization engines themselves, can further extend the benefits of virtualization significantly. An optimally managed or "advanced virtualization" infrastructure, described as an infrastructure that includes penetration of virtualized servers of more than 25%, storage virtualization, and the use of systems. Note: Offer Valid in the United States Only.

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